Refund policy

We accept returns within 30 days of delivery. Items must be unused, unworn, and in their original packaging with all accessories, cables, and manuals included. Items that show signs of use, damage, or missing components will not be accepted. Proof of purchase is required.

A 15% restocking fee applies to all approved returns. Return shipping is the customer's responsibility, except in cases of a defective or incorrect item, where we cover it.

Open box phones are final sale and not eligible for return, due to their as-is condition and discounted pricing.

Refunds are issued to the original payment method once the returned item is inspected and approved, typically within 5-7 business days. Shipping fees, if applicable, are non-refundable.

Damaged, defective, or incorrect items: contact us at customercare@newlinemvp.com within 48 hours of delivery for a free replacement or full refund, with no restocking fee. After 48 hours, manufacturer warranties apply to most products.

Orders may be cancelled within 48 hours of purchase through your Order History. After 48 hours, orders cannot be cancelled or modified.